Refund Policy

The Free plan costs nothing and needs no card, so there is nothing to refund.

If you are not happy after your first payment for a plan, ask within 14 days of that payment and we will refund it in full. You do not need to give a reason.

Monthly renewals are not refunded, but you can cancel at any time and the plan stays active until the end of the month you have paid for. After that you will not be charged again.

On paid plans, questions past your monthly allowance are billed at $0.01 each ($1 per 100) on your next invoice. These charges are for questions you have already asked and are not refunded, unless they were billed by mistake.

When you move to a higher plan, it starts right away and the difference for the rest of the period is prorated on your next invoice. When you move to a lower plan, the change takes effect at the start of your next billing period.

If you were charged twice, charged after cancelling, or charged the wrong amount, we will refund the difference whenever you tell us, with no time limit.

Write to support@irevex.com from the email address on your account and say which payment it is about. Refunds go back to the original payment method; how long they take to appear depends on your bank. Payments are processed by Polar Software, Inc., our reseller and merchant of record, so you can also ask for a refund through Polar.

This policy does not take away any right to a refund you have under the law where you live. See also our Terms of Service.